Our workshops contain a balance of theory and practical exercises where delegates are encouraged to apply the newly learned tools and techniques to examples from their own workplace. Our consultants are experienced in the practical application of lean in a service environment and are able to supplement workshop theory with examples of real life experiences.

We are firm believers that people learn best by “doing” and the workshops are designed to be both easy to understand and enjoyable. We aim to provide delegates with a clear understanding of improvement tools and techniques that will give them the confidence to apply their new skills and knowledge when they return to their workplace.

We deliver training at a client’s site or at any venue of choice convenient to your workplace.  We provide a selection of workshops, listed below, but if this is not the type of training you are looking for, or if you are unsure of your needs then please give us a call and we can discuss designing bespoke training to meet your requirements.


Our Workshop Topics:
  • What Is Continuous Improvement – Awareness Session (½ Day)
    This is a short session designed to generate interest and basic understanding of the concept of continuous improvement. The session can be tailored to suit the needs of delegates from various staff groups within the organisation.

     

    Elements
    • Key principles of Continuous Improvement
    • Understanding a process
    • Recognising waste

     

    Approach
    • A mix of theory and interactive exercises
    • Short simulation to create the experience of improvement techniques in the workplace
    • Discussion sessions using delegates’ own examples from the workplace

     

    Outcomes
    • Ability to state the key principles of continuous improvement
    • Ability to identify wastes within a process

     

  • Introduction To Continuous Improvement (3 Days)
    This course provides the foundation level knowledge of the tools and principles of continuous improvement required to participate in practitioner or consultant led improvement activity.

     

    Elements
    • Key principles of Continuous Improvement
    • The importance of customer value
    • Recognising waste
    • Key steps to structured problem solving
    • Use of visual management to align resources to demand
    • The importance of speaking with data

     

    Approach
    • A mix of theory and interactive exercises
    • Simulations to create the experience of improvement techniques in a workplace environment
    • Discussion sessions to explore practical application in the client organisation

     

    Outcomes
    • Ability to identify opportunities for improvement in the delegates’ business
    • Knowledge and confidence to review their current work processes
    • Ability to implement a basic visual management system in their team
    • An action plan for future improvement activity in the business

     

  • Understanding Customer Value (1 Day)
    Aimed at delegates who already have some experience of continuous improvement, this workshop gives delegates the opportunity to explore in more detail what the customer values about their service and products, and how to create customer focused improvements.

     

    Elements
    • Listening to the Voice of the Customer
    • Completing the Cycle of Service
    • Delighting the customer
    • Understanding value and demand

     

    Approach
    • A mix of theory and interactive practical sessions
    • Simulations to create the experience of improvement techniques in a workplace environment
    • Discussion sessions to explore practical application in the client organisation

     

    Outcomes
    • Ability to apply the Kano model to their business
    • Confidence to complete a cycle of service exercise with a customer
    • Ability to identify examples of failure demand within their systems
    • An action plan for future improvement activity in the business

     

  • Using Mapping To Redesign Processes (2 Days)
    This workshop provides the delegates with an opportunity to understand and practice mapping techniques in a supported environment before tackling improvement projects in the workplace.

     

    Elements
    • Why use mapping?
    • How and when to use different mapping tools
    • Small Steps v Giant Leaps
    • The importance of measurement

     

    Approach
    • Highly interactive practical sessions engaging the delegates directly in the process of mapping
    • Use of live issues from the workplace to illustrate the benefits of mapping
    • Discussion sessions to explore practical application in the client organisation

     

    Outcomes
    • An overview of the key mapping tools
    • Ability to complete a basic process map
    • An action plan for future improvement activity in the business

     

  • The Power Of Visual Management (1 Day)
    This workshop provides delegates with the knowledge, skills and confidence to introduce basic systems of visual management in the workplace.

     

    Elements
    • Managing the environment
    • Managing the work
    • Managing the resources
    • Generating ideas and employee engagement

     

    Approach
    • Highly interactive practical sessions engaging delegates in the development of visual management techniques
    • Discussion sessions to explore practical application in the client organisation

     

    Outcomes
    • Ability to conduct a review of the current status of visual management in their working environment, and to lead activity to implement improvements
    • Ability to introduce a visual system to manage the throughput of work and allocation of resources, and to coach staff in the new ways of working
    • An action plan for future improvement activity in the business

     

  • Structured Problem Solving (1-2 Days)
    An interactive workshop designed to provide a dedicated, in-depth opportunity for delegates to practice structured problem solving techniques, using live examples from their workplace.

     

    Elements
    • The continuous improvement cycle
    • Data collection and analysis
    • Problem solving techniques and tools
    • Implementation and Review cycle
    • Measures of Success

     

    Approach
    • Highly interactive practical sessions where delegates will work through a problem solving cycle to develop solutions to real problems
    • Discussion sessions to explore barriers and opportunities for implementation

     

    Outcomes
    • Ability to follow structured problem solving methods to create evidence based solutions
    • Appreciation of the importance of defined improvement measures
    • Ability to lead future problem solving sessions with team members on return to the workplace